To provide our travel and pilgrimage services, we may collect the following information:

• Personal Information: Name, date of birth, passport details, and nationality
• Contact Information: Address, email ID, and phone number
• Booking Information: Travel details, accommodation preferences, and service selections
• Payment Information: Payments are made by agents/customers through secure payment gateways (such as CC Avenue). We do not store card or sensitive payment details
• Religious/Dietary Preferences: Information required to customize pilgrimage services
• Visa & Documentation Data: Details required for visa processing and travel documentation (PNR, tickets, etc.)
• Health Information: Limited data such as vaccination status where required for travel regulations
• Usage Data & Cookies: IP address, browser type, and website interaction data

Your information is used to deliver seamless travel services and manage bookings effectively:

• Process and manage Umrah, Hajj, Ziyarat, and other travel bookings
• Facilitate hotel reservations, transport, and catering arrangements
• Process visa applications and travel documentation
• Enable agents to make and manage bookings through our B2B platform
• Process secure payments and generate invoices/receipts
• Communicate booking updates, confirmations, and support information
• Comply with legal, regulatory, and government requirements

To provide our services, we may share your data with trusted third parties only when necessary:

• Service Providers: Airlines, hotels, transport operators, and catering partners
• Visa & Government Authorities: For visa processing, compliance, and security requirements
• Technology & Payment Partners: Payment gateways (such as CC Avenue) and system providers

We do not sell or rent your personal information to any third party.

We implement appropriate security measures to protect your information, including:

• Secure systems and encrypted transactions (SSL)
• Restricted access to authorized personnel only
• Regular monitoring and security checks

We retain your personal data only as long as necessary to fulfill bookings, provide services, and comply with legal obligations. Data may be securely deleted or anonymized when no longer required.

• Access and review your personal data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications

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Our website may contain links to external websites. We are not responsible for their content or privacy practices.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.